Key Responsibilities
* Validate new prepress systems, including consumables and hardware such as offset printing plates and CTP systems.
* Organize and follow up on projects to ensure timely completion and effective implementation.
* Coordinate field tests at end customers as part of the validation process, gathering data and insights to inform decision-making.
* Analyze system complaints, identifying root causes and contributing factors to develop effective solutions.
* Provide technical support to local sales and service organizations, ensuring seamless customer experience.
* Collaborate with marketing teams to conduct benchmark research, comparing our portfolio with that of competitors and identifying areas for improvement.
* Develop and deliver technical product training to an international Service team, equipping them with the knowledge and skills required to support customers effectively.
* Present technical research findings in clear, concise reports, highlighting key takeaways and recommendations.
* Create procedures used in production, quality control, training, and customer interactions, streamlining processes and improving efficiency.
* Translate industry needs and trends into specifications for new product developments, driving innovation and growth.
Requirements
* Masters degree in a scientific discipline; knowledge of the graphic industry and pre-press field is an advantage but recent graduates are also welcome.
* Fluent communication skills in English and Dutch (speaking, reading, and writing).
* Proven organizational talent, able to draw up and follow up on projects while respecting project planning.
* Strong analytical skills, drawing clear conclusions quickly and efficiently.
* Able to communicate research results effectively in reports and presentations.
* Customer-focused approach, prioritizing customer needs and satisfaction.
* Hands-on approach, willing to get involved and contribute to problem-solving.
* Social and communication skills in an international context, able to work effectively across cultures and borders.
* Flexible and willing to travel occasionally for business purposes.
Work Environment
This role offers a friendly work environment with a supportive management structure, allowing for 20% remote work and 80% attendance at ECO3 HQ in Mortsel. We offer:
* A competitive salary and benefits package.
* A hybrid working environment.
* A culture of nurturing talent, supporting professional development and growth.
* A collaborative and inclusive workplace, fostering open communication and exchange of ideas.
* An opportunity to make a meaningful contribution to the organization, shaping the future of the industry.