Tasks and responsibilities
You'll be joining a dynamic, passionate team where the exceptional is every day’s reality: the resources, systems and technologies legally reserved for police and intelligence services are our working tools in judicial investigations.
Job description
We are looking for a skilled and motivated Senior Business Analyst to ensure the reliability, optimisation, and continuous improvement of critical business and telecommunication applications. As a Senior Business Analyst, you will support the implementation of new solutions, analyse operational needs, coordinate application lifecycle activities, and act as a key interface between business stakeholders, IT teams, and telecom experts.
You will contribute to both application management and business analysis, ensuring that technical solutions align with business expectations and telecom architecture requirements.
Responsibilities:
Coordination & Support
• Support the testing, deployment, and implementation of new solutions.
• Collaborate with team members to troubleshoot and resolve performance issues in supported applications and system.
• Ensure the stability, efficiency, and reliability of critical business solutions.
• Create and maintain documentation (procedures, test plans, user guides, support materials).
• Ensure that the end user’s needs are properly addressed.
• Take ownership of assigned tasks, assess risks, and escalate when necessary.
Business Analysis & Requirements Management
• Analyse, challenge, and formalise business needs related to telecom and IT applications.
• Translate operational and technical requirements into clear and comprehensive functional specifications.
• Conduct impact analyses, feasibility studies, and risk assessments.
• Define and optimise existing processes (AS IS / TO BE).
• Work closely with Product Owners, network engineers, architects, and IT teams to ensure solution consistency.
• Participate in change management and user training activities.
• Monitor deliverable quality, ensure functional validation, and support testing phases.
Collaboration & Communication
• Work effectively within a multilingual, interdisciplinary team.
• Communicate complex information clearly to both technical and non technical stakeholders.
• Contribute as a team player while being fully capable of working independently.
• Demonstrate initiative, problem solving skills, and a proactive approach to learning.
Your profile
Required experience:
3–7 years of experience in IT application management, business analysis, or a hybrid role.
Experience in end to end coordination of IT application projects.
Understanding of telecom technologies is a strong asset:
o Mobile networks (2G/3G/4G/5G)
o VoIP, SIP, IMS
o IP Data communication
Profile description
Ability to translate business needs into functional and technical requirements.
Experience with testing, validation, and application deployment.
Knowledge of Agile methodologies (Scrum, Kanban) is an advantage.
Familiarity with modelling tools (BPMN, UML) is a plus.
Strong analytical mindset and critical thinking.
Ability to manage multiple tasks or projects simultaneously.
Pragmatic, solution oriented approach to technical and functional challenges.
Curious, proactive, and eager to learn new technologies.
Strong communication and documentation skills.
Discrete, stress resistant, and reliable in sensitive environments.
Ability to work with multilingual and interdisciplinary teams.
Fluent in French or Dutch, with solid understanding of the other language.
Good command of written and spoken technical English.
A TOP SECRET level security clearance is required for this position. as referred to in the law of 11/12/1998 on classification, security clearances, attestations and notices.
Location: Caserne de Witte de Haelen (Etterbeek)
Telework 2 days a week
Languages
* Dutch
* English
* French
Offer
You will be part of a growing Belgian SME where initiative and personal development are encouraged. We will provide you with an enjoyable work environment with fun colleagues. We will work out a career plan with you, with attention and a budget for extra education/certification. You can count on an attractive salary, supplemented with extra-legal benefits, including a company car.
(Freelance is also possible)