IT Support TechnicianInternational company | IT Support | company car | corporate environment | English | French or DutchYour new company This role is with a leading international consulting firm known for its strategic expertise and collaborative culture. Operating across multiple continents, the company partners with top-tier clients to drive impactful change. It is consistently recognized as one of the best places to work, with a strong emphasis on diversity, inclusion, and employee development.Your new role As an IT Support Technician, you will be a key member of the Technology Services Group (TSG), providing essential technical support to internal users. You’ll be the first point of contact for IT-related issues, ensuring smooth day-to-day operations and contributing to the continuous improvement of IT services. This is a hands-on role that combines technical troubleshooting, user support, and system maintenance in a dynamic and fast-paced environment.Key Responsibilities:Serve as the primary contact for IT support requestsInstall, configure, and maintain software and operating systemsTroubleshoot and resolve hardware and software issuesMaintain accurate records of IT assets, repairs, and support activitiesEnforce IT policies and ensure compliance with internal standardsManage user accounts and access rightsCoordinate off-site repairs with external vendorsTest and deploy new applications and system updatesMonitor data backups and perform recovery testsSupport and mentor junior IT staffLead training sessions for end usersYour profile We’re looking for a tech-savvy and service-oriented individual who enjoys solving problems and working in a team. You should be organized, proactive, and capable of managing multiple priorities with a calm and analytical mindset.Qualifications and Skills:Associate’s or bachelor’s degree in IT, Computer Science, or equivalent experienceFluent in English; minimum good understanding of one of the local languages (French or Dutch); additional languages are a plusExperience in a technical support or customer service role, ideally in a corporate environmentFamiliarity with remote support tools and IT service management systemsStrong troubleshooting and problem-solving skillsExcellent communication and interpersonal abilitiesWillingness to occasionally work outside regular hours when neededWhat you'll get in return This position offers a competitive and well-rounded compensation package, including:Gross monthly salary around €3,200 Company car or reimbursement of public transport costsAnnual performance bonus of up to 8%Meal vouchersHospitalisation insurancePension plan26 vacation days and a 39-hour work weekOne day of remote work per week A supportive, inclusive team culture with opportunities for growth and developmentWhat you need to do now Are you interested in this role? Please contact Hays Alexia Brosens from Hays Brussels or click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.