We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities. Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us! Learn more about us on www.stefanini.com and join us on LinkedIn, Facebook and Instagram where we regularly post insights from our colleagues.We are looking for a Junior IT Technician to join us in Leuven!In this fast-paced, constantly evolving environment, you will be responsible for delivering a high level of customer service and providing hands-on IT support. This role offers a fantastic opportunity to join an ambitious company at the forefront of the industry and play a crucial part in ensuring the successful delivery of premium IT support services.We are seeking someone with outstanding customer service skills, who can build effective working relationships with business users. Flexibility, commitment, and a proactive approach to work are essential for success in this position.If you are passionate about IT support, eager to learn, and ready to take the next step in your career, we encourage you to apply! Key ResponsibilitiesProactively pick up, respond own incidents and tasks in support queue. ServiceNow knowledge preferableCorrectly track incidents in a timely and accurate fashion. Working to specific SLAsLenovo PC (Desktops/Laptops) - Hardware and Software TroubleshootingAbility to resolve Windows 10 Operating System ErrorsProficient in Microsoft Office 365 Suite including MS Outlook TeamsAbility to support Apple iPad and iPhone issues. InTune MDM knowledge preferable.Owning IT Workplace Refresh projectsComputer imagingBasic Network troubleshooting skills and knowledgeAbility to perform accurate network patchingBasic Knowledge of Microsoft Active Directory1-3 years of experience in a technical ICT environment, preferably in a Manufactory based organization.General End User technology knowledge.End User Workspace platforms (discovery, asset management, client management).End User Microsoft platforms (Active Directory, Office, SCCM).ITSM Tool Set (Ticket Management Software) preferred.Soft skills: Planning and organizing; Attention to details; Problem solving; Analysis; Flexibility; Customer sensitivity: Technical writing skills.Excellent English and Dutch Language, Written and Spoken.What we offer:Competitive salary and benefits package, including Meal Vouchers, Ecocheques;Hospitalization and group insurance;Extra vacation days;Opportunities to learn and develop: training programs;Personalized career path within the organization;Exposure to an international environment as part of a multicultural team spread across Europe. Diversity InclusionHere at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you! We want to inform you that there are currently scams targeting job seekers by falsely using our company#39;s name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to containor be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job. Management Software, Fashion, Customer Service, Platforms, Ticket Management, ServiceNow, Master Data, Attention to detail, Sensitivity, Delivery, Practicality, Business, Operating systems, Asset Management, Customer Oriented, Projects, Technology, Passion, Planning, Incident, Windows 10, Proactivity, Hardware, VOS, Fast Pace, Networks, Support Services, ICT, Personal computers, Imaging, Active Directory, Ambition, Flexibility, Client Management, Computers, Patching, Analysis, Technical Writing, Problem Management, MS Office Suite, Writing Skills, MS Outlook, Failure Analysis, ITSM