In this role, you lead the end-user support and digital workplace services within our global ICT environment. You ensure high-quality, stable, and user-focused service delivery and combine strong people management with process excellence. By doing so, you continuously improve the workplace experience while aligning business needs with IT solutions.
About the job
* You lead and develop several team leads and specialists, ensuring strong ownership, accountability and continuous growth.
* You are responsible for the performance of end-user support, ensuring SLAs are met and user satisfaction is continuously improved.
* You drive structure and clarity by improving processes, sharpening communication and setting the right priorities in a complex environment.
* Acting as the key interface between business and IT, you align priorities and translate business needs into clear actions for your team.
* You define and drive the roadmap for workplace and collaboration tools, focusing on simplification, automation and improved user experience.
* You strengthen digital adoption by introducing self-service solutions and increasing user knowledge through training initiatives.
* External vendors and outsourcing partners are managed closely to ensure quality, cost-efficiency and reliable delivery.
About you
To be able to achieve the above and be successful in this role we believe you need to have:
* A Master’s degree in ICT, Engineering, Applied Economics or a related field
* Around 5–10 years of experience in service delivery, workplace management or a similar role within a large, international environment
* Proven experience in people management, ideally managing team leads or working with virtual/international teams
* Good understanding of ITIL processes and a strong focus on process improvement and service quality
* Experience in stakeholder and vendor management in a complex organization
* A structured and organized mindset, with the ability to manage multiple priorities and bring clarity in a fast-changing environment
* Strong communication skills, with the ability to act as a bridge between business and IT
* Fluency in Dutch and English is required; French is a plus
Our offer
Grasp the opportunity to join an ambitious and driven team with a mix of talents! Being part of a fast growing, international company, you will get tons of on-the-job-learning and acquire new insights. In addition, you will be part of a culture where passion, team spirit and open dialogue are our main drivers. And of course, on top of that, you can enjoy delicious branded snacks every day!
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