Nested
is a fast-growing property management company in Brussels, specializing in the rental and management of furnished properties for developers, funds, and private landlords. With a strong focus on operational excellence, we manage the entire lifecycle of a property — from staging and tenant acquisition to maintenance and guest experience.
We are looking for an
Operations Manager
to oversee the daily performance and growth of our property management operations. This role ensures that properties under management deliver strong financial results for owners and outstanding experiences for tenants. You'll work across departments — sales, marketing, finance, and maintenance.
Key Responsibilities
Operations & Performance Management
* Oversee day-to-day operations of all managed assets, ensuring smooth execution across onboarding, leasing, maintenance, and tenant relations.
* Develop and optimize workflows to improve efficiency, cost control, and service quality.
Team Leadership & Coordination
* Lead and coordinate the operations team, aligning priorities with company strategy.
* Act as the main bridge between property owners, Nested's internal departments, and external partners.
* Provide training, coaching, and performance feedback to staff involved in the property management cycle.
Owner & Tenant Relations
* Serve as the main point of contact for property owners, providing regular updates and performance insights.
* Handle escalated tenant concerns and ensure issues are resolved swiftly.
* Build long-term trust with owners by anticipating needs and offering proactive solutions.
Strategic Development
* Identify and implement opportunities to improve property performance, from pricing strategy to cost optimization.
* Support business development by onboarding new properties and preparing financial and operational plans.
* Collaborate with sales and marketing to align pipeline growth with operational capacity.
Skills & Qualifications
* Proven experience (5+ years) in property or hospitality operations, asset management, or real estate management.
* Strong background in operations with excellent organizational and problem-solving skills.
* Excellent communication and relationship-building skills.
* Based in Brussels
* Fluency in French and English.