TL;DRWe help large enterprises cut energy costs and carbon emissions by steering their energy use in sync with market prices and renewable generation. The value is clear, and demand is growing. We are looking for someone to make sure our customers get the most out of our platform, from onboarding to long-term success.As our first dedicated Customer Success hire, you will build relationships with energy leaders and teams, help them understand and apply our platform, and make sure they see tangible results quickly.If you enjoy solving problems, building trust, and creating long-term value, let’s talk!Why Companion.energy?A product with proven valueOur platform delivers real savings and real carbon reductions. Large customers in industry, telecommunications and ev charging already rely on us to optimise their energy use. The industry is moving quickly and we have barely scratched the surface of what will be possible in the future.Support meets strategyThis isn’t a ticket-closing role. It’s about building engagement and relationships, understanding customer goals, and making sure customers realise value from day one.You’ll shape the roleWe’re still early. You’ll have a chance to help define what “Customer Success” means at Companion. From onboarding to training to feedback loops.Close to product, close to customerYou’ll be a key connector between what our customers need and what we build next. That feedback loop is short, and your voice will carry weight.What you’ll doOnboard new customers and set them up for successBuild relationships with energy teams across our user baseHelp customers understand how to use our platform and where it adds valueBoost product engagement with our customersQuantify product value for our customersTroubleshoot questions and guide users through new featuresProactively identify adoption gaps and offer support or guidanceFeed customer insights back into product and deliveryWork together with the sales & marketing to build a customer communityWhat we’re looking for2-4 years in a customer-facing role, ideally in consulting, SaaS, energy, or industrial techExcellent communication skills: written, spoken, and interpersonalA proactive mindset: you don’t wait for problems to come to youComfort learning technical topics and explaining them clearlyA structured approach to onboarding, adoption and relationship-buildingBonus if you’ve worked with energy systems, IoT, or B2B platformsHow we hireA short intro call to get to know each otherA practical scenario or case to understand how you approach customer challengesFollow-up conversations with the team and foundersWe keep things simple and move fast.Ready to apply?Send us a short message at hello@companion.energy. Tell us why this role speaks to you and what experience you'd bring to the team.You don’t need to tick every box — if this sounds like your kind of work, we’d love to hear from you.