The Guest Services Officer must be Friendly, Passionate, and Committed. The Guest Services Officer must possess outstanding hospitality, focused customer service, strong communication, organizational skills and effective decision-making abilities.
Minimum hiring, language and physical requirements to perform the job.
Minimum one-year experience in a customer contact position within the hotel field or related industry.
Proven customer service skills to interact appropriately with guests in a considerate, Professional and positive manner by showing concern and listening actively.
Language Requirements:
Required to speak English clearly and distinctly.
Aptitude to read and write English in order to understand and interpret written procedures. Ability to speak additional languages such as Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, Swedish, Norwegian, or Danish is essential.