Assistant Store Manager Swatch - Antwerpen
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Overview
The Swatch Group is a Swiss diversified multinational company, active in the manufacture and sale of finished watches, jewelry, watch movements and components. It is the world’s largest watchmaking group and supplies nearly all the components required for the watches sold by its sixteen individual brands. With the expansion of our retail network and our store in Antwerpen, we are looking for our future Assistant Store Manager.
Your mission
You will support the Store Manager in coaching, inspiring and motivating your team to achieve sales targets. As the brand's first ambassador, you will embody the Swatch/Flik-Flak values and guarantee the highest standards of welcome and customer experience.
Responsibilities
* Advice on and sale of products presented in the shop
* Interest in different brands and products
* Quality of welcome, service and merchandise presentation
* Customer acquisition and loyalty
* Appearance of shop and products displayed (windows, counters and furniture)
* Assisting other sales staff during sales (service, gift-wrapping, etc.)
* Contribute to the achievement of shop objectives
* Achievement of personal objectives (defined by Store Manager) and contribution to shop objectives
Replacing the Store Manager
Administrative tasks, in the Store Manager's absence or at his request:
* Customer orders
* Control of deliveries
* Make sure there is enough material (bags, gift boxes, batteries, etc.)
* Communication with head office (parameter, E-Mail, telephone if there are special customer requests after agreement or if requested by the Store Manager)
Manage the team in the Store Manager's absence or at his request
* Integrate and train each new employee in the field
* Transmit to the team a passion for brand development, customer service and respect for Swatch values
* Support staff in acquiring skills and reflexes in the field (selling skills, products, visual merchandising)
* Organize all shop tasks to optimize customer service
* Assist the manager in his or her mission to develop sales, supervise the team and run the shop
* Lead individual time
* Listen to each member of staff (their confirmed successes and difficulties encountered) to develop individual and mutual confidence
Collaboration with the Store Manager
* Transfer important information to Store Manager regarding daily business
* Keep Store Manager informed about employees
* Manage the store according to Store Manager directives
* Open communication with the Store Manager
* Carry out any other tasks requested by the Store Manager, such as: inventory, restocking, new product information, monitoring attendance schedules, various administrative tasks
Other tasks
* Participation in events and training sessions
* Active participation in team meetings
* Cleaning and tidying the Store
* Compliance with rules and regulations (Dresscode)
Reporting process
N + 1: Store Manager
N + 2: Brand Manager
Job type
* Full time, permanent contract
Salary
An attractive salary package including extra-legal benefits
* Hospital insurance
* Meal vouchers
* Ecocheques
* Mobility or bike travel reimbursements
Working hours
* Available on weekends
* Daytime work
* Evening work
* Work on public holidays
Additional compensation
* 13th month
* Commissions
Profile
* Positive, enthusiastic and empathetic personality, with a strong team spirit
* A natural leader with the ability to manage, motivate, coach and develop the skills of a team
* Rigorous and organized, you are both interpersonal and business-oriented, and comfortable with numbers
* Self-motivated and able to achieve sales targets in a dynamic environment
* High attention to detail, flexibility and ability to handle multiple issues simultaneously
Continuous learning
* Maintain and improve own knowledge of products and techniques
* Participation in training sessions
* Sharing knowledge and experience with colleagues
Professional Requirements
Generic skills applicable to all Swatch Group Benelux staff
* Flexibility
* Customer-oriented
* Results-oriented
* Willingness to learn and develop
* Ability to manage and cope with emotions
* Thinking and reasoning skills
* Structured
Skills Required
* Sales background or equivalent, with several years of experience in a Store
* Excellent computer skills (advanced Excel level)
* Strong analytical skills
Languages
* Fluent in Dutch and English, both spoken and written; any other language is an asset
Job Location
2000 Antwerpen, Belgium
Company Address
The Swatch Group (Belgium) SA The Bridge Chaussée de Mons 1424 BE-1070 Brussels Belgium
Seniority level
* Associate
Employment type
* Full-time
Job function
* Sales and Business Development
* Industries: Retail Luxury Goods and Jewelry and Retail
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