Level 2 Onsite Support Engineer – Louvain-la-Neuve
& Zaventem Initial 3-month fixed-term contract, renewable based
on performance and business needs. We are currently searching for a
Level 2 Onsite Support Engineer for one of our customers located in
Louvain-la-Neuve and Zaventem. The engineer will provide Level 2
deskside support, working on tickets assigned through the
customer’s ticketing system. You will manage tickets through to
resolution based on priority levels and in line with the customer’s
defined SLAs. Louvain-la-Neuve is a production environment, meaning
you’ll be supporting a dynamic, operational setting where system
uptime is critical. Zaventem is a corporate environment, where
support is focused on office-based end users and business
functions. Responsibilities: - Installations, Moves, Adds, Changes,
and Decommissioning (IMACD) - Standard Software and OS support
(Windows 10 & 11) - Hardware break/fix services, including OEM
warranty management - VPN support and troubleshooting - Device
staging via Autopilot (Lenovo Cloud/Intune), PXE config, or USB
stick - PC Asset and Configuration Management process support -
ServiceNow database management integrated with SCCM - Support for
end-user devices (PCs, workstations, printers, mobility) - Ricoh
toner and waste bottle management (pickup, sorting, and storage) -
Onboarding and offboarding support for end users Requirements: - 5+
years of experience as an IT Technician (preferably in MSP or
multi-client environments) - Strong experience with MS 365
administration - Proficient in desktop OS (Windows 10 & 11) -
Active Directory expertise - Fluent in French, English, and Dutch -
Excellent interpersonal, problem-solving, and customer service
skills - Able to work autonomously and take initiative without
onsite supervision - Familiarity with key hardware and platforms:
Android, Microsoft, Apple, Lenovo, Cisco