We are seeking a highly skilled and motivated Enterpise Applications Administration Manager to oversee the administration, maintenance, and optimization of our enterprise applications and platforms, including Salesforce, Manhattan and other critical business systems. This role combines hands-on technical expertise with leadership responsibilities, managing a small team. The ideal candidate will balance day-to-day operational excellence with strategic improvements to ensure our systems are secure, scalable, and aligned with business needs.
Key Accountabilities
Systems & Applications Administration
* Administer and maintain enterprise applications and platforms, including Salesforce, Manhattan,…, ensuring stability, security, and scalability.
* Oversee system configuration, customization, integration, and upgrades.
* Monitor system performance, troubleshoot issues, and implement preventive measures.
* Ensure data integrity, security, and compliance with relevant regulations.
Team Leadership & Management
* Lead and develop a hybrid team, fostering a culture of collaboration, accountability, and continuous improvement.
* Set priorities, delegate tasks, and ensure timely delivery of projects and support requests.
* Conduct regular 1:1s, performance reviews, and support team members’ professional growth.
Process & Continuous Improvement
* Define and enforce best practices, processes, and standards for system administration.
* Identify opportunities to improve efficiency, automation, and user experience.
Networking/Key relationships
* IT Leadership Team: Collaborates on system strategy, roadmaps, and resource allocation.
* IT Development Team: Coordinates the modifications to the different development, test and production environments
* Vendors and External Consultants (e.g., Salesforce, integration partners): Manages technical support, service delivery, and implementation projects.
* Data Governance, Compliance, and Security Teams: Coordinates to ensure system security, data integrity, and adherence to regulatory requirements.
Minimum Knowledge & Experience required for the position:
* Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience).
* 5+ years of experience in application administration, with hands-on expertise in Salesforce (administrator-level certification preferred).
* 2+ years of people management or team leadership experience.
Skills & Capabilities:
* Strong knowledge of application lifecycle management, integrations, and security best practices.
* Experience with other platforms (e.g., ServiceNow, HRIS, ERP, or similar enterprise applications) a plus.
* Excellent problem-solving, analytical, and communication skills.
* Ability to manage multiple priorities in a fast-paced environment.