Main Responsibilities:
As an IT Support Engineer, you will play a vital role in ensuring seamless technical operations. Your primary responsibilities include:
* Providing Level 1 support by promptly addressing technical incidents and resolving issues on the first call using available tools or on-site visits.
* Managing and finalizing tickets, as well as deploying PCs and their images, including hardware and software installations.
* Participating in the development of solutions and procedures, as well as project implementation.
* Staying up-to-date with technological advancements and managing the life cycle of various technological components.
Prerequisites:
To succeed in this role, you will need to possess:
* Computer technician or equivalent experience.
* A minimum of 3 years of experience in a similar position; ideally within an internationally distributed organization.
* Fluency in English (spoken and written).
* Good knowledge of Office 2019, 2021, 365.
* Good knowledge of Windows 10, 11.
* Good knowledge of PC Hardware and its peripherals.
* Mastery of managing users, computers, groups in Active Directory, Azure Active Directory.
* Mastery of managing shared email addresses and mailboxes in Exchange On-premise and Online.
* Mastery of Teams, SharePoint OneDrive.
* Familiarity with Windows Server, System Center Configuration Manager, router and switch databases, ITIL.
Professional Skills:
You must possess:
* Good oral and written communication skills.
* Customer and service-oriented attitude.
* Team spirit, sharing information spontaneously.
* Pragmatic and solution-oriented approach.
* Organized and rigorous mindset.
* Availability and flexibility.
* Autonomy, self-taught, and responsible behavior.
Key Things to Note:
Please be aware that this is a 2-Year Project and involves working in a fully onsite environment. Regular feedback is expected within 48 hours, and the start date is ASAP.