For my client in the Energy sector, I am looking for a Freelance EXACT Support profile to join them on a long term mission.
BackgroundEXACT is an internal digital platform for the management and validation of contractors, agents and companies, with a strong focus on safety, compliance and security access management. The platform supports this process by centrally managing, controlling and following up contractor and agent data, with a particular focus on safety qualifications such as BA4/BA5 and safety certifications.Purpose of the positionThe EXACT Support employee supports the daily operation of the EXACT platform and the ESPOC process by correctly and efficiently processing requests, following up on tickets and improving processes, database structure and user support. The function actively contributes to user-friendliness, data quality and compliance with safety and security requirements for contractors at the client.Tasks and responsibilities1. Operational support & request processingAssist in the processing of contractor requests, including:Verification and assessment (approval / reject) of:General personal dataIdentity data and proof of identityBA4 / BA5 Certificates of Professional CompetenceContacting contractors in case of ambiguities or missing informationProcessing of applications for new companies in EXACTCorrect and timely recording of decisions and communication in the system2. Mailbox and ticket follow-upManaging and processing incoming mails in the ESPOC mailboxCreation, follow-up and closing of ticketsFeedback to applicants and internal stakeholdersIdentifying recurring problems or structural bottlenecks3. Database & system improvementContribute to a better design of the EXACT database, including:Structure and logicManagement and optimization of filtersData quality and ease of useApplying improvement proposals from a fresh, external perspective4. Documentation & knowledge retentionDrawing up a general manual / user manual for EXACT and ESPOCMapping and documenting existing workaroundsContribute to standardizing and simplifying processes5. Website & user experience contractorsContribute to the improvement of the website for contractors:Structure and navigationUnderstandable and consistent textsTools and FAQsDeveloping a clear step-by-step plan for contractors, distinguishing between:New contractorsexisting contractors6. Continue verbeteringActively thinking about process improvementsIdentifying risks, inefficiencies and opportunities for improvementSupport in change processes and optimization initiativesRequired competenciesKnowledge & skillsAdministratively strong and accurateBasic knowledge or affinity with IT systems and databases, ticketing and workflow toolsAbility to understand and apply procedures quicklyGood written communication (NL/FR – additional languages are a plus)Personal skillsAnalytical and structuredCustomer-oriented and communicative, even when following up on missing or incorrect informationProactive and solution-orientedDiscreet and careful with confidential dataAble to work independently within agreed frameworks as well as in a teamLanguagesNL and/or FR; EN is a plusEmployment information:Location: Brussels (Empereur)