What's the role
We are looking for a solution-focused, highly service-oriented individual who thrives on solving complaints and challenges, and is dedicated to delivering exceptional service to our clients.
Who is Hilti?
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers
What does the role involve?
You will help Hilti build long-lasting relationships with clients by identifying the right solutions for their needs, collaborating with internal departments.
You will take ownership of customer experience by delivering seamless customer care, handling complaints efficiently, and actively supporting process improvements.
You will analyse customer feedback to identify improvement opportunities in our back-office processes and help build sustainable, long-term solutions.
What do we offer?
We’ll give you everything you need to excel in your role, including ongoing training and lots of responsibility from the start.
Next to the above you have:
1. Weekly individual and team meetings, as well as a yearly personal development discussion
2. Horizontal and vertical growth opportunities
3. Work-life flexibility with 2 homeworking days and flexible hours
4. A market value salary based on a 38-hour work week, as well as a collective and individual yearly bonus
5. A generous salary package: Group and hospitalisation insurance, net expense allowance, meal vouchers, a Flexible Rewards Plan, a work laptop and a smartphone with a subscription
6. 20 legal holidays plus 5 additional Hilti days
What you need is:
7. Determined, eager to learn, and detail-oriented with a strong service mindset
8. Collaborative team player with internal and external stakeholders to deliver excellent customer experiences
9. Able to work independently and enjoy cross-department collaboration
10. Process-oriented and quick to spot opportunities for improvement and change
11. Experience in customer service, customer care, back office, or a commercial environment
12. Proficient in MS Office (Excel, PowerPoint, Word); knowledge of SharePoint, SAP, and/or Salesforce is a plus
13. Fluent in French, Dutch, and English, spoken and written