We are looking for an IT Transformation Lead to support a large-scale digital transformation across multiple IT domains. The ideal candidate has strong experience in ITSM environments (ServiceNow, BMC Remedy/Helix), SIAM, and ITIL, combined with solid skills in change adoption and stakeholder engagement.
Key Responsibilities:
Coordinate transformation activities across several IT towers
Drive communication, alignment, and adoption of new processes
Conduct impact assessments and readiness activities
Support training and enablement for impacted teams
Track adoption KPIs and ensure governance alignment
Collaborate closely with business, IT teams, and service providers
Ideal Profile:
Strong background in ITSM transformations
Experience in change adoption and communication
Excellent stakeholder management skills
Ability to work in complex, multi?tower IT environments
ITSM - Project/Change Manager in Brussels, Belgium
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