For one of our clients, a dynamic and fast-growing industrial company based in Walloon Brabant, we are currently looking for a Customer Service & Sales support officer to strengthen their team.
Your role
As a key member of the customer service team, you are responsible for the administrative follow-up of the sales process from order entry to delivery. You act as a central point of coordination between customers, sales teams, and logistics partners, ensuring a smooth and accurate execution of orders.
You play a crucial role in guaranteeing customer satisfaction through rigorous follow-up and efficient communication.
Your responsibilities
* Ensure the administrative management of sales orders, including order entry, validation, and follow-up in the system.
* Coordinate closely with sales representatives to ensure accurate and timely processing of customer requests.
* Monitor order progress and act as a point of contact between internal teams and external stakeholders (e.g. logistics partners such as DHL).
* Follow up on deliveries and shipments, ensuring deadlines are met and proactively addressing any issues.
* Maintain regular communication with customers regarding order status, delivery timelines, and potential delays.
* Manage and follow up on RMAs and customer claims when needed.
* Handle spare parts orders, including pricing, confirmations, and documentation.
* Support invoicing-related processes and ensure accurate administrative follow-up of orders (pricing, terms, data consistency).
Your profile
* You have between 3 and 10 years of experience in a customer service, sales administration, or order management role.
* You speak and write professional French and English
* You have a strong affinity for administrative follow-up and order processing, with a good level of accuracy and attention to detail.
* You are comfortable working with numbers, pricing, and order-related data (a first exposure to accounting or invoicing is a plus).
* You are organized, structured, and able to manage multiple priorities.
* You have good communication skills and enjoy interacting with both internal teams and external partners.
* You are proactive and solution-oriented, especially when dealing with delivery or order issues.
* You are comfortable using ERP systems and MS Office tools.
What our client offers
* A stable and key operational role within a growing industrial company.
* A central position interacting with sales, logistics, and customers.
* A dynamic and supportive team environment.
* An attractive salary package in line with your experience.