Overview
Would you like to join the leading international intergovernmental organization?
This is a strategic enablement role at the heart of NATO's NCI Agency, designed for a proactive Support Officer who bridges high-level strategy with operational execution. You will not be managing projects directly — you will be enabling the people who do.
Responsibilities
Strategic planning
* Contributes to the development of policies, processes, standards and guidelines for strategy development and planning.
* Develops and communicates plans to drive forward the strategy and related change planning.
* Provides support and guidance to help stakeholders adhere to the approach.
* Ensures that all stakeholders are aware of the strategic management approach and timetables.
* Collates information and creates reports and insights to support strategy management processes.
Specialist advice
* Provides detailed and specific advice regarding the application of their specialism to the organisation's planning and operations.
* Actively maintains knowledge in one or more identifiable specialisms.
* Recognises and identifies the boundaries of their own specialist knowledge.
* Where appropriate, collaborates with other specialists to ensure advice given is appropriate to the organisation's needs.
Stakeholder relationship management
* Deals with problems and issues, managing resolutions, corrective actions, lessons learned, and the collection and dissemination of relevant information.
* Implements stakeholder engagement/communications plan.
* Collects and uses feedback from customers and stakeholders to help measure the effectiveness of stakeholder management.
* Helps develop and enhance customer and stakeholder relationships.
Business administration
* Leads and coordinates strategic initiatives working across departmental or functional boundaries.
* Designs the timetable of executive-level meetings and forums.
* Sets agenda, format and desired outcomes for meetings.
* Provides direction and receives progress updates from members of an executive team.
* Meets collectively or individually with members of a leadership management team to follow up on action points, issues and risks.
* Reports on progress and resolves issues.
* Manages highly sensitive and confidential issues and information.
Office Administration
* Organizes and coordinates large meetings and conferences.
* Contributes to office administration improvements and best practices.
* Consults on a full spectrum of enterprise office administration activities.
* Designs office administration functions and workflow.
* Monitors industry and marketplace trends and directions for office administration.
* Monitors effectiveness of support staff; recommends improvements.
* Establish and maintain communication channels with stakeholders.
Essential Qualifications & Experience
Education
A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline and 2 years post-related experience. Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCIA, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post.
Experience
* Minimum two years of relevant experience, preferably in the delivery and implementation of management support mechanisms or other professional-level activities.
* Proven ability to multi-task, manage time, deliver on responsibilities and work effectively under pressure while producing high-quality products, at times, under short deadlines.
* Experience in presenting complicated issues in a clear, concise and persuasive manner.
* Excellent writing and verbal skills, with proven experience in drafting and editing policies and/or reports/briefs.
Education, Experience and Training (desirable)
* Business Process design and implementation.
* Proven experience in resource planning and personnel management;
* Proven experience in budgetary planning and management;
* Demonstrated proficiency with the complete Microsoft Office suite
* Proven experience in organization, coordination and communication;
Training/Certifications
* Management of Risk
* PRINCE 2 Foundation
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