The Service Team Leader's role is to build long-term professional relations with existing customers, and manage the service technicians. You interact with the customers and the end-users, inspectors and consultants, the technicians, your manager, the sales persons, the KONE Call Center, technical support, the spare back-office administrator and purchasing department, the invoicing team, the HR team. You are at the core of our activities and manage the maintenance activities within your geographical sector.
Responsibilities and key activities:
1. Ensure customer retention by making sure agreed service agreements are met and that promises to the customer are kept (together with the rest of KONE team)
2. Communicate to customers that promises have been delivered
3. Ensure that customers' queries are answered on time and with the appropriate attention andmakes sure complaints are solved accurately and on a timely basis
4. You are accountable for the sales leads volume, quality, and further processing of sales leads
5. Ensure high quality of service through presence in the field, regular field audits and promoting safety and quality culture
6. Develop the competences, motivation and overall performance of the technicians
7. Ensure that the processes and maintenance methods are followed
8. Ensure the correct level of resourcing in the short-term through absence management and in the mid-term through capacity planning (together with your manager)
9. Accountable for determining and checking technicians’ performance objectives
Who are you:
10. Fluent in French and Dutch + Working level of English
11. You are legally entitled to work in Belgium + have a valid driver's license
12. You have a successful experience in the management of a team
13. Preferably 2 years of experience in a relevant industry
14. You have commercial feeling and interests
15. Bachelor degree in Engineering or other relevant field
16. Good communication skills with basic IT skills
What we offer:
This is a great opportunity for an experienced supervisor or aspiring junior teamleader to join a dynamic company. You will work for a global company and certified Top Employer, with an open company culture where employee development is central and internal mobility is encouraged. You will receive a competitive salary with attractive extralegal advantages (e.g., meal vouchers, company car, net allowance, phone, …)
To apply for this position please attach your CV and Motivational Letter.
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