We are looking for an experienced Senior Operations Manager who thrives in complexity, stays calm under pressure, and takes full ownership when it matters most. As
Senior Operations Manager, you will be the most senior leader on-site during your shift, accountable for delivering the day’s operation across all departments in our brand-new cargo terminal. You will coordinate resources, manage disruptions, and ensure performance, safety, and compliance targets are achieved in real time. This role of Senior Operations Manager is pivotal to operational success — you’ll have the authority to make critical decisions that directly impact customers, partners, and the smooth running of the business. Alongside day-to-day delivery, you will help shape operational improvements and long-term resilience. Key Responsibilities
Senior Operations Manager
Lead
the full operational performance during your shift, across multiple functions. Deliver
the daily operational plan, adapting to changes and disruptions with minimal impact. Monitor
service levels, KPIs, and productivity, ensuring targets are met or exceeded. Manage
delays, cargo offloads, and recovery actions with a focus on customer impact. Ensure
full compliance with Health, Safety, Environment, and aviation security regulations. Maintain
strong relationships with internal teams and external stakeholders, holding all parties accountable. Lead
the on-site Control Center, overseeing Operations Control Managers and Operational Key Account Managers. Coach
and develop your team to strengthen operational decision-making capability. What You Bring as Senior Operations Manager
Bachelor’s degree in Logistics & Supply Chain Management, Operations Management, or related field. Proven experience in a senior operational role within a complex, regulated, and time-critical environment (aviation, logistics, or transport preferred). Strong decision-making, leadership, and communication skills. Solid knowledge of HSE and security compliance in a 24/7 operational setting. Ability to stay calm, structured, and effective under pressure. Flexibility to work rotating shifts. Preferred:
Lean Six Sigma, IATA, or NEBOSH certifications.
What We Offer for you as Senior Operations Manager
A senior leadership role with end-to-end accountability for operational performance. The authority to make critical decisions that shape service delivery and operational continuity. A high-paced, complex working environment with real responsibility and impact. The opportunity to drive measurable improvements and long-term operational success.
Ready to lead where it matters most?
Apply now and bring your expertise to the front line of our cargo operations. This leading global air services provider operates in ground handling, cargo, travel, and catering across multiple continents. With decades of industry experience, the company is known for delivering reliable, safe, and efficient services to airlines and logistics partners worldwide. At its state-of-the-art Schiphol facility, the focus is on operational excellence, innovation, and building long-term customer relationships. The organisation combines global reach with local expertise to keep cargo and passenger operations running seamlessly.
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