IA Operations Executive
We are looking for someone to join our Operations team who understands the importance of providing exceptional service and is interested in technology and AI. This role combines customer service skills with techniques to build artificial intelligence assistants for our clients.
Responsibilities
* Carry out the onboarding of new accounts received by the team
* Follow up with productive clients to explore new use cases, communicate new functionalities, and assist them with the growth of their business through our tool
* Provide technical support to clients on the AI built
Qualifications
* Proven experience in Customer Experience roles or technical support
* Ability to analyze data and use it in making customer-oriented decisions
* Practical experience in creating and managing JSONs
* Knowledge of process automation, preferably with experience using Zapier
* Ability to work in a team and adapt to dynamic and changing environments
* Strong passion for technology, innovation, and artificial intelligence
* Excellent verbal and written communication skills
Benefits
* Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills.
* OpenAI Premium License: Complimentary access to an OpenAI premium license for personal or professional use.
* Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance.
* Soft Hybrid Work: We meet 3 days/month in our Co Work offices, the rest of the time you can work remotely from wherever you like!
Details
* Seniority level: Associate
* Employment type: Full-time
* Job function: Customer Service
* Industries: IT Services and IT Consulting
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