Order Management & Coordination
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Receive, verify, and process customer orders through multiple channels.
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Ensure accurate data entry in the order management system.
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Collaborate with planning, logistics, and quality teams to ensure product availability and order compliance.
Logistics & Customer Service
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Coordinate and monitor order shipments with the logistics department.
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Communicate order status and delivery updates to customers.
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Manage returns, exchanges, and refunds in line with company policies.
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Serve as the main point of contact for customers, providing timely responses and resolving order-related issues.
Order Administration & Reporting
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Maintain accurate records of orders, invoices, and shipping documents.
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Prepare regular reports on order status, processing times, and performance.
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Participate in forecast and planning meetings.
Process Optimization & Communication
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Identify and propose improvements to enhance order management efficiency.
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Support the implementation of new tools or processes.
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Work closely with sales, production, logistics, quality, and finance teams to ensure smooth operations and proactively resolve issues.
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Diploma or equivalent professional experience (preferably in logistics or supply chain).
* A MUST: Previous experience in pharmaceutical, veterinarian logistics, chemicals, ...
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Customer-focused with strong interpersonal and stakeholder communication skills.
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Proficient in English and French (spoken and written); other languages are a bonus.
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Strong communication, conflict resolution, and problem-solving skills.
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Detail-oriented with a proactive mindset.
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A dynamic and meaningful role within a global company
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A collaborative and supportive team environment where your ideas and contributions are valued
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Opportunities for professional development through training, mentorship, and career advancement programs
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Competitive salary package, aligned with your experience and responsibilities
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An international and multilingual environment, encouraging cultural exchange and growth
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A company culture that values respect, innovation, and continuous improvement