Managing Director full time
Company - Heres Gryson bv – Citycampus Anderlecht
Role Summary
The Managing Director is responsible for the daily management and overall performance of the student residence. This is a hands-on role combining operational leadership, administration, HR, finance, and building management. The Managing Director ensures smooth day-to-day operations, high-quality service to tenants, effective team management, and sound financial and real estate oversight.
This role is full-time Monday - Friday in the office in Anderlecht, with potential live-in benefits.
Responsibilities
1. Company Management (Daily Operations)
2. Overall responsibility for the daily management of the student residence
3. Ensure efficient coordination between administration, staff, finance, and building operations
4. Act as the central point of contact for internal and external stakeholders
2. Administration & Communications
* Answer and manage email communication with new and prospective tenants
* Oversee and implement updates and changes to the residence website
* Manage full rental administration via Rentio
* Prepare and monitor rental overviews and occupancy reports
* Maintain regular communication with stakeholders (owners, partners, service
* providers, institutions)
3. HR & Administration
* Responsible for hiring and termination of employees
* Direct management of a team of approximately 8 staff members, including:
Staff scheduling
Task allocation and follow-up
Internal communication
Conflict management
* Oversee payroll processing via Acerta
* Organize onboarding, training, and ongoing staff development
4. Finance & Accounting
* Monitor and verify bank transactions
* Prepare monthly financial and operational reports
* Execute and follow up payments to suppliers
* Manage accounting and invoicing through Exact Online
* Ensure accurate financial administration and documentation5. Buildings & Real Estate Management
* Follow up and manage maintenance contracts
* Oversee utilities (contracts, usage, and follow-up)
* Plan and coordinate preventive and corrective maintenance
* Supervise facilities management and capital expenditure planning
* Ensure buildings are safe, functional, and well-maintained
6. Student Experience & Community (Supervision & Support)
* Ensure a safe, inclusive, and high-quality living environment for students, in close coordination with the Community Manager
* Supervise and support the Community Manager in the delivery of resident services, community events, and wellbeing initiatives
* Act as escalation point for complex or sensitive student issues, complaints, and disciplinary matters
* Monitor student satisfaction, engagement, and retention, and support continuous improvement initiatives led by the Community Manager
7. Sales, Marketing & Partnerships (Supervision & Support)
* Oversee and supervise marketing, leasing, and admissions activities primarily managed by the Community Manager
* Support the Community Manager in building and maintaining relationships with universities, student organizations, and education partners
* Represent the residence at key external events, fairs, and stakeholder meetings when required
* Monitor market trends, demand evolution, and competitor performance, and provide strategic input to the Community Manager
8. Compliance, Risk & Governance
* Ensure compliance with housing regulations, health & safety standards, and internal policies
* Oversee risk management, security, and crisis response procedures
* Ensure sustainability and ESG initiatives are implemented where applicable
9. Ongoing & Strategic Projects (Mid- to Long-Term)
* Lead and implement security improvements, including access control systems, cameras, and door/lock solutions
* Review and optimize building maintenance schedules and maintenance contracts
* Manage the onboarding of new students, including the development and implementation of new contract templates in Rentio
* Drive the digitalisation of in-housing and out-housing processes
* Oversee the onboarding of new staff members, including:
Community Manager (ongoing)
Two part-time Concierge roles
Qualifications & Experience
* Proven experience in a senior operational or management role within student housing, residential operations, hospitality, or real estate
* Demonstrated responsibility for day-to-day operations, financial follow-up, and people management
* Experience working with rental administration systems, accounting tools, and HR/payroll providers is a strong asset
* Understanding of student housing markets and service-oriented residential environments
Skills & Competencies
* French and English fluency. Dutch is a bonus.
* Strong leadership and people-management skills, with a hands-on and pragmatic approach
* Financially literate, with the ability to monitor budgets, reports, and cash flow
* Clear and professional communication skills with students, staff, owners, and external partners
* Ability to manage escalations, conflicts, and crisis situations calmly and decisively
* Well-organized, detail-oriented, and capable of balancing daily operations with ongoing projects
* Comfortable supervising and supporting specialist roles (e.g. Community Manager) while retaining overall accountability
Key Performance Indicators
* Occupancy rate, leasing performance, and rental income
* Operating costs, budget adherence, and overall financial performance
* Student satisfaction, engagement, and retention levels
* Compliance with health, safety, and housing regulations
* Staff performance, engagement, and turnover
Job Type: Full-time
Pay: €3.600,00 - €4.000,00 per month
Work Location: In person