Job Description
The Desktop Technician will provide day-to-day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.
Key Responsibilities
1. Experienced in Desktop Laptop troubleshooting.
2. Installation, configuration, and OS troubleshooting.
3. Asset Management expertise is required.
4. Application support experience is necessary.
5. iPhone configuration knowledge is a must.
6. Ticketing tool exposure is essential.
7. Understanding of ticketing process incident/service requests.
8. SLA and meeting targets understanding.
9. Service desk process of logging tickets and allocation understanding.
10. Asset/inventory record process, System & Peripherals movements etc. understanding.
11. Vendor coordination understanding.
12. Client management, user response (email/verbal) understanding.
13. Managing SLAs for respective sites.
14. Ticketing application hands-on experience.
15. Hardware asset management knowledge.
16. Troubleshooting hardware and software issue.
17. Installation and configure operating systems, applications and software/driver updates.
18. Remote assistance in PC set up, upgrades, troubleshooting.
19. Microsoft excel experience.
20. Preparing/updating reports for the tickets processed, Inventory report, keeping a track of assets/Stocks movement across sites.
21. Required documents handy and updated.
22. Escorting third-party engineers at site.
23. Smart hand request/Hands and feet support for network/printer/firewall activities etc.
24. Packing and unboxing laptops.
25. Quality Assurance Testing of laptops.
26. Move equipment between Hub/tech Hub, Goods in and Loading Bay.
27. Disposing equipment.
28. Liaising with site facilities for maintenance of the Hub/tech Hub area.
29. Monthly/weekly Inventory audit.
30. Placing Hardware/accessories orders and managing Threshold stock.
31. Customer service support.
32. Deskside Support calls.
33. Receiving equipment from clients and updating stockroom.
34. Managing stockroom.
35. IT Perspective worked in Manufacturing & Production line support.
]<},