Title: IT Support Specialist - EUC - (Freelance / Backfill)Location: 1070 Anderlecht, BelgiumDuration: 12 months - Backfill on Demand Bases contractKey Responsibilities:- Provide technical support across desktop infrastructure, ensuring effective resolution of issues related to hardware, OS, software, and peripherals.- Strong understanding of desktop technologies and infrastructure components.- Network troubleshooting skills, including IP configuration, connectivity, and basic LAN/WAN concepts.- Hands-on experience with deployment tools like SCCM, Ivanti, and Intune for software/package rollout and system imaging.- OS installation, patch management, and troubleshooting, including antivirus updates and Windows feature pack deployment.- Manage and support conference room technologies (Polycom, Cisco, StarLeaf, MS Teams Rooms, etc.), including coordination with facility teams for non-network devices (CCTV, sensors, etc.).- Provide remote support using tools like RDP, iDRAC, iLO, etc.- Troubleshoot and support printers, scanners, file restoration, and peripheral devices.- Deliver high-quality customer service and maintain strong stakeholder communication.- Manage full asset lifecycle, including:- Laptop reclamation and allocation- Tracking and maintaining accurate inventory in ITSM tools- Management of mobile devices, accessories, and peripherals- Perform regular housekeeping tasks such as profile archiving and space management.- Install/reinstall software and resolve application-related issues.- Work within a Managed Service Operations environment.- Apply knowledge of ITIL framework in service operations and delivery.