Service/Project Delivery Manager (Dutch Speaker)
NVISO is here to protect European society from potentially devastating cyber attacks! This means we offer cyber security services to private and governmental organizations to help them better prepare for, prevent, detect and respond to cyber security incidents.
All of this is built on four fundamental values that define who we are:
* We are Proud
* We Break Barriers
* We Care
* No BS!
Responsibilities
* Oversee the delivery of Managed Detection and Response services to our clients.
* Work closely with the security operations team to ensure that service level agreements (SLAs) are met.
* Ensure that service delivery processes are documented and followed.
* Monitor service delivery performance and identify areas for improvement.
* Work with the sales team to ensure that service delivery is aligned with client needs.
* Develop and maintain relationships with clients, ensuring that their needs are met or exceeded.
* Provide regular reporting on service delivery performance to senior management.
* Provide project management follow‑up during the onboarding of new clients in collaboration with the different teams at the client and NVISO.
Qualifications
* You are eligible for a NATO clearance.
* Bachelor’s degree in Computer Science, Information Systems, or related field.
* 3-4 years of experience in service delivery management, preferably in a Managed Detection and Response environment.
* Strong understanding of security operations and incident response.
* Excellent communication and interpersonal skills.
* Languages: Dutch (fluent), English (fluent), German (nice to have).
* Strong project management skills, with the ability to manage multiple projects simultaneously.
* Experience with ITIL or other service delivery frameworks.
* Knowledge of industry standards such as ISO 27001 and NIST Cybersecurity Framework.
* Ability to work independently and as part of a team in a fast‑paced, dynamic environment.
Benefits
* Training budget of 10.000€ and 10 days every 2 years.
* Opportunity to work and learn from the best people in the European cyber security industry.
* Entrepreneurial and agile company culture with support for new initiatives.
* Regular team‑building events and off‑site retreats.
* Personal coaching and career growth support.
* Flexible working hours and home office possibilities.
* Flex Reward Plan.
* 32 holidays.
AI Disclaimer
Application documents must authentically reflect your own qualifications, personality and motivation. The use of AI for supportive purposes (e.g. spell‑checking, improving wording) is acceptable. Fully generated application documents created by AI without personal adaptation or review are not permitted. Under no circumstances may NVISO information, data or documents be uploaded to or processed by external AI tools. We reserve the right to exclude applications that are primarily or exclusively AI generated.
Seniority level
Associate
Employment type
Full‑time
Job function
Information Technology
Industries
IT Services and IT Consulting
Location
Brussels, Brussels Region, Belgium
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