Job Title: Service delivery managerLanguage: Dutch and EnglishLocation: Mechelen, BelgiumDuration: March 2026- 6 months with possible of extension
Job Description:Policies, Procedures en Infrastructure:Responsible for establishing, improving and maintaining problem & incident management related processes, policies and infrastructure (including monitoring and management tools).Monitoring and maintaining contacts with our external partners and suppliers in the event of incidents (tactical and operational).Prepare monthly SLA ratification & Post-incident reporting of high quality for all reported incidentsSupporting management in business continuity managementMajor Incident - en Problem Management:End-to-end management of failures and incidents, and recovery of the impact and services within SLA expectations. (incl Post-Incident Mgmt Report communication)Acting as a SPOC for the various stakeholders (internal, suppliers and third parties).Directing all actions taken within Incident Management.Opstellen en bewaken van Lifecycle mgmt/Changes/verbeteringen op basis van Post-Incident-Mgmt Reporting (Root-Cause Analysis) en business stakeholders (incl. PMO)IT risk en controls:Drafting and managing the IT & Security controls framework in consultation with the client group structure.Point of contact for IT Risk and Controls management and related testing/reporting (int. and external audit).Setting out action points and improvements in the various product teams related to R&C items.You will report to the chapter lead Quality Assurance & Technologies (QA&T) and, together with the TECH BE management team, take care of all IT-related initiatives and services that support Eneco Belgium
PrerequisitesYou are in possession of a Master's degree in work-thinking level, supplemented with a minimum of 6 years of relevant work experience .You have a thorough knowledge of Incident and Problem management and configuration of frameworks such as ITIL vx. You have experience with Incident Management and incident call/bridge handling .You also have knowledge of IT Risk and Controls framework. Specific knowledge of IT R&C in the context of JSOX and knowledge of (Cyber) Security framework such as NIST is an additional asset.You easily maintain a helicopter view and are able to multitask to handle parallel critical incidents.You have excellent tactical and coordinating communication skills, both internally and externally and cross-functionally ( stakeholder management and management external partners and suppliers).You are a Service Manager with an eye on quality. In addition, you are stress-resistant and function excellently in crisis situations.Fluent Dutch