Great assignments await you with our key account clients in rich and varied environmentsOur client is looking for a Software Solution Specialist – Communication Tools to join a Digital Workplace product team responsible for communication-related applications and platforms. The role combines application management, business analysis, solution design, configuration, stakeholder engagement, and operational support.The selected consultant will act as a key link between business users, product owners, suppliers, and technical teams, ensuring that communication solutions meet business requirements, integrate effectively within the IT landscape, and continue to evolve in line with organizational needs.The position requires a strong understanding of web technologies and communication platforms, experience with application lifecycle management, and the ability to work in an Agile environment while supporting both operational and strategic initiatives.Your missions:Manage and optimize communication-related software solutions and applications.Gather, analyze, and define functional and technical requirements.Configure and adapt applications to meet business and user needs.Coordinate the implementation of new requirements and enhancements.Contribute to the continuous improvement and evolution of existing solutions.Ensure successful integration of applications within the broader IT ecosystem.Support testing activities and quality assurance processes.Contribute to application maintenance, operations, and service continuity.Assist in supplier management, licensing discussions, and SLA-related activities.Provide guidance to business stakeholders and key users on best practices.Perform market research and fit-gap analyses to identify suitable solutions.Your activities:Business & Functional AnalysisCollect and analyze business requirements.Define functional and technical specifications for communication solutions.Conduct fit-gap analyses and market assessments.Advise stakeholders on solution capabilities and best practices.Solution Configuration & ImplementationConfigure applications according to customer requirements.Coordinate implementation activities for new functionalities and enhancements.Support the deployment and adoption of communication tools.Ensure alignment between business expectations and technical solutions.Application Lifecycle ManagementParticipate in the planning, development, operation, and continuous improvement of applications.Contribute to software evolution initiatives and product roadmap activities.Support application maintenance and operational activities.Integration & TestingEnsure proper integration of applications within the enterprise application landscape.Support testers in preparing, executing, and evaluating test scenarios.Assist in validating solution quality and business readiness.Supplier & Service ManagementSupport license management and negotiations.Contribute to supplier management activities.Assist in defining and monitoring Service Level Agreements (SLAs).Support IT cost estimation activities and provide input regarding team composition.Stakeholder SupportCollaborate closely with product owners, experts, business users, and external partners.Provide guidance and support to key users.Communicate application changes, updates, and improvements effectively.You have the following skills:EducationUniversity degree in:Business InformaticsComputer ScienceOr an equivalent fieldTechnical SkillsMinimum 3 years of experience with web technologies and content management systems.Hands-on experience with CMS platforms such as:SitecoreDotNetNuke (DNN)UnilyOr similar solutionsStrong knowledge of Microsoft 365 (O365) tools.Experience in application planning, development, operation, maintenance, and enhancement.Understanding of software and application lifecycle management.Knowledge of application integration within complex IT environments.Methodologies & ProcessesStrong knowledge of Agile methodologies.Knowledge of ITIL-based Service Management is considered an asset.Experience in IT operations management is an advantage.Experience in IT supplier/provider management is an advantage.Soft SkillsProactive and solution-oriented mindset.Strong communication and stakeholder management skills.Ability to work with multidisciplinary teams.Analytical thinking and problem-solving capabilities.Customer-focused approach.Ability to manage multiple stakeholders and priorities.Strong organizational and coordination skills.LanguagesEnglish: very good level.Dutch: minimum C1 level.French: minimum C1 level.German is a plus.Other RequirementsWillingness to travel occasionally, including internationally.Ability to work in a hybrid environment with regular onsite presence (2 days per week).