Overview The team lead of the service repair centre Kortrijk (40+ persons) will manage and supervise the service repair team to assure a timely and qualitative repair process in line with the company repair policies and customer needs.Responsibilities Fulfill contractual obligation towards our customers : steer and follow up the overall performance of the service repair team in order to create the optimimum customer satisfaction, even if these services are delivered through third party vendorsSteer to meet internal targets on inventory return values (return warehouses on swaps, sales returns and demo) in alignment with the various business unitsDefine and plan resources needed to achieve the KPI targetsAdvise and consult R&D in serviceability aspects of new product introductionsEnsure the team members keep motivated and develop their skills and experienceEnsure timely planning of needed materials to perform the repairsKeep team members aware of safety, quality, repair, efficiency, housekeeping, houserules and behavior etc. and capture improvement ideas for continuous improvement purposesEducation Bachelor's degree or Technical Master, or equivalent through experience.Experience 5 years of experience in service or production environmentCompetencies Positive can-do mentalityRelationship managementMake sound judgementValue diverse perspectivesEngage and inspireNurture a culture of trustDrive for resultsEnsure execution
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