Store - QUE-LEVIS, QCLead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art. Drive custom framing sales. Assist customers in creating a memorable framing solution for their art.
Major Activities
1. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
2. Develop and coach the team selling behaviors
3. Leads the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager
4. Achieve your KPI’s and manage the framing team to achieve their role KPI’s
5. Review sales and production workload and build plans and sales floor time for networking.
6. Manage and execute the inventory management processes as assigned
7. Manage and execute shrink and safety programs.
8. Serve as Manager on Duty (MOD)
9. Assist with interviewing, on-boarding, coaching, observing and training of new Team members; support with Talent Development activities; participate in Performance Mgmt. activities of your team; utilize the leadership competencies for continued self-development
10. Partners with MOD’s daily on the expectations of framing and other framers.
11. Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
12. Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
13. Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment
14. Acknowledge customers, help locate product and provide solutions
15. Assist with Omni channel processes
Other duties as assigned
Minimum Type of experience the job requires
16. Basic computer skills
Preferred Type of experience the job requires
17. Previous custom framing experience is preferred
18. Retail management experience
19. Experience leading a sales team
Physical Requirements
20. Regular bending, lifting, carrying, reaching and stretching
21. Ability to move throughout the store
22. Ability to remain standing for long periods of time
23. Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment
24. If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation
Work Environment
25. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press ; work hours include nights, weekends and early mornings
Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at and . The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit .
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit .
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.