As a Helpdesk Support Engineer, you offer first-line or second-line IT support to end users. You provide technical support by researching and answering questions, troubleshooting problems, and maintaining workstations. You are part of the ICT ServiceDesk team.
Providing support in person, over the phone, or via remote access.
Handling and troubleshooting issues with computer software, peripherals, and hardware.
Ensuring the follow-up of incidents and requests, involving the necessary support groups when required.
Staging and configuring PCs.
Creating user guides and support material.
Working proactively to continuously improve the quality of service.
Managing and maintaining IT asset inventory, including hardware and software licenses.
Processing and tracking IT-related purchase orders and invoices.
Assisting in onboarding and offboarding employees by setting up user accounts, emails, and access permissions.
Maintaining and updating documentation related to IT policies, procedures, and best practices.
Scheduling and organizing IT training sessions for employees to enhance their technical skills.
Generating reports and analytics related to IT support requests, system performance, and asset usage.
Ensuring compliance with data security and IT governance policies.
Minimum 3 years of experience in an IT environment.
An initial experience with customer or client support is a great benefit.
Basic knowledge of networks and telecommunication (TCP/IP).
Good knowledge of PC hardware.
Ability to provide support on mobile devices (iOS, Android).
Good written and verbal communication skills in English; knowledge of French and Dutch is a plus.
A pleasant colleague and "team player" who works constructively and professionally with colleagues across the organization.
Ability to function independently and work in a disciplined manner within a team.
Driven, creative, dynamic, and stress-resistant.
We’ve got you covered with group and hospitalization insurance, plus optional extras like dental, eye care, and medical consultations.
We’re an international community that thrives on trust and collaboration. With inclusive communities for gender, LGBTQI+, internationals, and many more, you’ll truly feel like you can come as you are.
You’ll get training and development tailored to your job, level and even personal goals, plus support from your personal buddy and performance manager.
With initiatives such as confidential counselors, an employee assistance program, hotlines and more, we will support your emotional and mental health throughout your career.
Expect team events, afterworks, and plenty of opportunities to connect outside the office, for those who want.