Working at Freudenberg: We will wow your world!
Responsibilities:
You are responsible for managing the customer portfolio from the receipt of the order through to shipment:
1. Manage orders received by KLB for delivery within the European Union, specifically for the Klüber and Chem-Trend warehouses, and ensure end-to-end responsibility until final delivery
2. Oversee certain export shipments
3. Respond to customer inquiries, process their orders, and coordinate shipments
4. Act as the key interface between the customer and internal departments, including Planning, Purchasing, Warehouse, Quality, Production, Accounting, and Controlling
5. Coordinate and monitor the progress of all cases, including ongoing shipments, general inquiries, and after-sales logistics follow-up
6. Handle customs declarations using the Conex system (MRN document)
7. Ensure compliance with relevant transport regulations (ADR, IMDG, IATA)
8. Collaborate with the Forwarding Department in Munich on export documentation and invoicing
9. Support and liaise with the external logistics provider (External Warehouse) for the organization and tracking of shipments
Qualifications:
10. High school diploma
11. 5 to 10 years of experience in a similar position
12. B2 level of English proficiency
13. Proficiency in Microsoft 365 and SAP