* Provide hands‑on technical support: install/upgrade software, configure hardware, manage mobile devices, and support video conferencing systems.
* Own incidents end‑to‑end, escalating when needed and ensuring resolution and follow‑up with users.
* Conduct troubleshooting using diagnostic tools and maintain accurate documentation of actions taken.
* Perform preventive maintenance on workstations, printers, and peripherals.
* Support AV equipment for meetings and webinars, ensuring smooth operation.
* Contribute to continuous improvements related to the on‑site IT environment.
* Apply information security guidelines and help users operate within the established ISMS framework
* Strong experience in IT support with solid knowledge of computer hardware, Windows 11, and Microsoft 365 applications.
* Used to working within a service desk model under SLAs, managing and resolving support tickets.
* Experience in collaborative, team‑oriented environments; ability to communicate proficiently in English.
* Flexible and willing to occasionally work outside regular business hours.
* Demonstrates analytical thinking, problem‑solving, reliability, integrity, and strong interpersonal skills.
* French & english speaker.
* A permanent full‑time role based in Brussels.
* The opportunity to join an international, forward‑thinking organization with a high‑performance culture.
* Exposure to modern technologies, professional development, and collaboration with diverse teams.
* A stable environment with global processes and strong support for personal growth and inclusion.
* Full package (additionally company benefits, transport allowance, medical etc.).