Join an organization that is dedicated to embedding
User Experience (UX)
as a fundamental aspect of its operations. This opportunity is ideal for a
Senior UX Consultant
eager to make an impact in enhancing user experience and establishing governance frameworks. You will help embed User Experience (UX) as a core capability across a large digital organization, covering both internal applications and customer-facing digital products.
Your role combines hands-on UX delivery in active projects with strategic advisory work to build UX maturity, governance, and best practices.
Your responsibilities include
* Designing and validating user-centered solutions for internal users and external customers.
* Conducting and facilitating UX research activities, including interviews, usability testing, and field studies.
* Translating research insights into personas, user journeys, and service blueprints.
* Creating wireframes, prototypes, and validation artefacts to support decision-making.
* Ensuring UX quality and consistency across projects, releases, and digital touchpoints.
* Collaborating closely with product owners, business architects, developers, and stakeholders in Agile teams.
* Coaching and mentoring teams on UX principles, methods, and best practices.
* Supporting the definition and adoption of UX roles, responsibilities, and ways of working.
* Contributing to UX vision, principles, standards, and governance models.
* Supporting the development and evolution of design systems, guidelines, and reusable patterns.
* Embedding UX activities into discovery, backlog refinement, development, and validation processes.
* Balancing user needs, business goals, and technical constraints in design decisions.
What are we looking for?
* You have
8–10+ years of professional experience
in
UX, service design, or product design
.
* You have proven experience working in
complex organizations
and
digital transformation contexts
.
* You have hands-on experience with both
customer-facing
and
internal
digital products.
* You have a strong track record in
building UX maturity
, governance, or best practices within organizations.
* You have experience in a
consulting or advisory
role.
* You are proficient with
UX research and design tools
.
* You are able to influence stakeholders using data, insights, and experience.
* You are familiar with Agile, Scrum, or SAFe frameworks.
* You are fluent in
Dutch or French
, and have a good working knowledge of
English
.
Nice-to-Have
* Experience with CMS platforms, such as Magnolia.
* UX-related certifications (e.g. Nielsen Norman Group, Human Factors International).
* Experience defining or scaling design systems.
* Experience in regulated or public-service environments.
What do we offer?
Location: Anderlecht (Belgium)
Work mode: Hybrid
Onsite presence: Minimum 3 days per week onsite
Increased onsite presence required during onboarding
Contract type: Freelance or Permanent
Initial duration: 6 months (extension possible)