Are you ready to lead a high-performing IT support team and make a real impact in an engineering IT environment? We’re looking for a hands-on leader who thrives on team management, operational excellence, and problem-solving.🎯 Your MissionYou’ll lead a dedicated IT support team that ensures the stability, security, and efficiency of critical engineering IT services, including:🖥️ Active Directory & workstation management📦 Application packaging, installation & deployment💾 Filesystem & storage management🛠️ Troubleshooting engineering tools & environments🔄 Lifecycle management (OS upgrades, major software releases)🌟 What You’ll DoTeam & Service ManagementOrganize daily team activities, workloads & priorities 🗂️Manage incidents, requests & changes via ServiceNow (or similar) ⚡Optimize processes and workflows for operational excellence 🔧Lead your team to peak performance 💪Operational Excellence & Crisis HandlingCoordinate technical crises affecting engineering operations 🚨Act as the escalation point for complex issues 🆘Work closely with management, engineering leaders & stakeholders 🤝Drive post-mortems & corrective actions to prevent recurrence 🔍Performance & ReportingDefine KPIs and track service performance 📊Analyze data to continuously improve support quality 📈Communicate progress, risks & achievements transparently 🗣️🛠️ What We’re Looking ForTechnical ExpertiseActive Directory domain administration & workstation environments (Windows/Linux)Application packaging, deployment & license managementFilesystem & storage management principlesExperience with ITSM tools (ServiceNow, etc.)Data skills: Excel, PowerBI, Python for reporting & visualizationLeadership & Social SkillsProven experience leading technical teams 👥Strong prioritization & crisis management skills ⚖️Excellent problem-solving & communication abilities ✨Nice-to-HaveKPI design & service performance reportingFamiliarity with engineering environments (CAD, simulation tools)Knowledge of ITIL processes🎓 QualificationsMaster’s degree or equivalent experience6–10 years in IT operations or support leadership