•Collaborate with the Cluster Product Owner to scope and structure analysis work aligned with the Payments Tribe’s strategic focus on excellence and client-centricity · Shaping refinements by providing data-driven insights and structured business analysis · Ensure these insights are translated into measurable data to measure the evolution of our KPI’s · Support the integration of "Payment Excellence" capabilities into the local landscape, ensuring end-to-end coverage from initiation to resolution · Act as lead business analyst on initiative level with focus on automation of exception handling, including deployment of SWIFT Case Manager and ISO20022 compliance, Smart Routing, and AI-driven resolution tools · Analyse service requests and recurring issues raised by corporate clients, identify pain points and root causes, and propose improvements that reduce request volumes and elevate client satisfaction · Lead refinement activities: engage stakeholders across different countries engaged in this initiative, document needs and ensure functional alignment across squads · As a senior business analyst, you are expected to be capable of managing your scope and milestones project based · Translate business needs into clear, actionable requirements, and ensure alignment across business, functional, and technical teams throughout the delivery cycle · Foster strong alignment across multi-entity working groups, especially global payment streams Profil Education: Bachelor/Master or equivalent by experience in international and SEPA payments investigations Languages requirement: · French: Strong written and spoken communication skills · English: Strong written and spoken communication skills · Deutch: Nice to have Required experience / knowledge At least 10 years of relevant experience Technical experience mandatory: • Experience with conceptual modelling techniques and methods • Good expertise in MS Office • Good understanding of IT and testing • Experience with requirements management preferable : Good knowledge of agile metholodogy Business experience mandatory: • Good understanding of work flow processes preferable: Good understanding of payments processing and investigations; understanding of the European and global (SWIFT) payment landscape Soft skills: · Analytically sharp : Break down complex business situations, detect patterns in data and client feedback, and translate them into actionable requirements with clarity and precision · Client-focused : Think from the user’s perspective and seek ways to reduce client effort, eliminate recurring pain points, and improve self-sufficiency · Strong communication skills : Engage with a wide range of stakeholders and bring alignment through clear, structured and solution-oriented collaboration · Results-driven : Keep business value in sight and shape analysis accordingly, whether that’s reducing lead times, decreasing client contacts or improving data quality · Solution delivery : Refine Opus/feature requirements, lead intake meetings and organization, drive delivery through effective stakeholder management, ensuring successful implementation and adoption · International Payments & investigations knowledge : Solid track record in payments, investigations and related operations; a minimum of 10 years’ experience Informations contractuelles Work location : 1000 BRUXELLES Start date : 01/04/2026 End Date : 31/12/2026 Telework : Expectation : 50% on site & 50% homeworking Travel : Paris or Lisbon 1 max 2 per year