Company Description
Best Servicers of America is an innovative provider of on-site service solutions, dedicated to enhancing brand image and customer service experience. We provide accurate diagnostic support, technical assistance, and follow-up communication to ensure customer satisfaction. Our team works closely with businesses to deliver tailored solutions, dispatching professional technicians to support their operations.
Role Description
We are currently seeking a detail-oriented and reliable Data Entry Specialist to support our team, primarily handling post-service survey processes and administrative tasks.
In this role, the agent will be responsible for contacting customers after service repairs are completed to confirm that the repair was successful and that the unit is functioning properly. The position involves conducting follow-up calls in English, documenting customer feedback, and ensuring all survey data is accurately recorded.
Additionally, the agent will identify any complaints, concerns, or unresolved issues reported by customers and escalate them appropriately for further action. Clear communication, attention to detail, and the ability to capture accurate information are essential, as this role plays a key part in maintaining service quality and customer satisfaction.
This role is designed as an entry point into the company. Based on performance, candidates may be considered for advancement into a Customer Service Agent position or other departments.
Key Responsibilities
* Accurately input and manage survey data
* Review and verify information for accuracy and completeness
* Maintain organized records and follow internal processes
* Communicate effectively with team members and supervisors
* Support additional administrative tasks as needed
Requirements
* High level of English proficiency (written and spoken) – mandatory
* Strong attention to detail and organizational skills
* Ability to work independently and meet deadlines
* Basic computer skills and familiarity with data systems
* Proactive mindset and willingness to learn
Growth Opportunity
High-performing candidates will have the opportunity to grow within the company and be considered for roles such as Customer Service Agent or other departments, depending on performance and business needs.
Work Conditions
* Remote position (Work from Home)
* Schedule: Monday to Friday
* 8:00 AM to 5:00 PM or
* 9:00 AM to 6:00 PM (EST – USA)
Technical Requirements
* Computer with a minimum of 8GB RAM
* High-speed internet (100 Mbps or higher)
* Headset with microphone (no earbuds or AirPods)
* Quiet work environment (no background noise)
* Dual monitors required for training (pictures will be requested before the interview)
Hiring Process
* Applications will be reviewed within 48 hours
* Selected candidates will receive a DocuSign form via email
* After completing the form, candidates must contact us via Skype (link provided) to schedule an interview
* Only candidates who follow all steps will be considered
Important Notes
* Salary is fixed at $700.00 USD/month (non-negotiable)
* Resumes must be submitted in English
We are looking for motivated individuals who want to grow with us and take advantage of future opportunities within the company.