Contract: April 2026 – Dec 2026+ (100% FTE, high extension potential)
Location: Diegem, Belgium (80% field travel across Europe, 20% office/remote, BE-based candidates preferred)
Role Summary
Motivated and technically skilled Field Service Engineer to install, service and repair advanced 3D cardiac mapping and electrophysiology systems. Manage your service territory independently (Diegem + Europe), resolve technical issues onsite/remotely, and build strong customer relationships in clinical environments.
Support new product launch across EMEA region during peak rollout phase.
Key Responsibilities
* Install, upgrade, maintain and repair sophisticated medical systems used in electrophysiology procedures
* Independent territory management: Plan/prioritize weekly activities across Belgium + Europe (Western/Eastern Europe, Scandinavia)
* Diagnose & resolve equipment malfunctions using standard test equipment (digital multimeter, safety tester)
* Customer satisfaction: Regular performance reviews, complaint analysis, continuous improvement initiatives
* Extensive travel (80% field-based, short notice flexibility required)
* Documentation: Accurate service records in Service Management System
* Escalation: Communicate technical risks/opportunities to management
* Safety/quality: Strict adherence to health, safety and environmental standards
Team
Join 3-person Belgian team supporting massive EMEA territory during new equipment launch ramp-up. 5 weeks paid training provided on systems, databases and processes.
Qualifications
* Bachelor’s degree (or equivalent) in Biomedical Engineering, Electrical Engineering, Electronics Engineering or Computer Engineering
* 2+ years field service experience (medical device industry preferred)
* Hands-on troubleshooting with test equipment (multimeter, safety tester)
* Fluent English (written/spoken required); French fluency = strong advantage
* Valid EU driver’s license
* Physical capability: Lift/move equipment up to 35kg, frequent standing/bending
* Flexible availability: 80% travel, irregular hours including weekends/off-hours when needed
* Customer-facing: Strong communication for clinical/hospital environments
Skills & Experience
Technical:
* Standard test equipment proficiency
* Medical equipment installation/maintenance (preferred)
* Strong organization/problem-solving
* Independent territory management
* Clinical customer relationship building
Nice-to-haves
* Medical device field service
* Additional EU languages (Dutch, German, Scandinavian)
Additional Information
* Work split: 80% field, 20% office/remote
* Travel: Up to 80% Europe (fully covered)
* BYOD policy: Contractor provides own device (laptop access to company systems provided)
* Training: 5 weeks fully paid product/system training
* Start: ASAP (April/May 2026 target)
Why This Role?
* High-impact launch: Support major new product rollout across EMEA
* Autonomy: Independent territory management with strong support structure
* Extension potential: 9+ months with high 2027 continuation likelihood
* Cutting-edge tech: Work with advanced cardiac mapping/EP systems
#J-18808-Ljbffr