Join our dynamic team as an Event Manager, where you will play a crucial role in orchestrating engaging Council meetings and enhancing member experiences. With your exceptional organizational skills and passion for providing outstanding service, you'll oversee logistics, manage budgets, and foster connections among members.
This position offers a competitive salary with performance bonuses, alongside the opportunity for frequent travel and a flexible work schedule. If you're a sociable professional fluent in German and English, ready to make a significant impact, we want to hear from you! Apply now and take the next step in your career.
Description
* Oversee the planning and execution of Council meetings;
* Ensure members receive all necessary information and materials;
* Keep meetings on schedule and aligned with planned topics;
* Manage logistics, budgets, and expense forecasts;
* Support the invoicing process to ensure timely payments;
* Act as the primary contact for members across 5–6 Councils;
* Encourage full participation and help members access TCB content, experts, and resources;
* Support members between meetings through online platforms, check-ins, benchmarking, and webcasts;
* Facilitate cross-Council connections;
* Collaborate with internal teams to align content with member needs;
* Ensure high-quality written communication and capture key meeting insights;
* Analyze feedback and continuously improve the member experience;
* Maintain confidentiality of all shared information;
* Track engagement metrics and implement proactive retention strategies;
* Identify at-risk members and coordinate retention or replacement plans;
* Welcome new members and support the onboarding process;
* Assist in vetting replacement candidates and partner with Sales on recruitment;
* Manage all logistical aspects: venues, catering, hotels, transportation, AV/tech, materials, and hospitality;
* Coordinate in-office, on-site, hotel-based, virtual, and hybrid meetings;
* Work with the Meeting Associate to secure accommodations and activities;
* Resolve member issues, track attendance and feedback, and ensure meetings stay within budget;- Continuously seek improvements to processes and the overall member experience.
Your profile
* Holds a bachelor's degree or equivalent qualification;
* Possesses 2-3 years of professional experience, ideally in roles that involve direct interaction with customers;
* Has a background in hospitality or event coordination, which would be advantageous;
* Demonstrates exceptional verbal and written communication abilities;
* Exhibits a natural curiosity and a capacity for rapid learning and adaptation;
* Is sociable, oriented towards providing excellent service;
* Experienced in managing customer relationships, particularly with high-level executives;
* Fluent in both English, with proficiency in additional European languages as a desirable asset;
* Displays excellent time management skills, effectively juggling multiple priorities in a fast-paced setting;
* Works collaboratively within a team environment;
* Possesses strong organizational skills and meticulous attention to detail;
* Capable of remaining calm and professional in challenging and unforeseen circumstances;
* Flexible and proactive in responding to and driving change within a dynamic context;
* Proficient in Microsoft Office applications and basic database management;
* Shows a strong connection to the company's mission, along with an interest and understanding of its core knowledge areas;
* Willing to travel frequently as part of the role.
Offer
* Monthly salary indication: € 2501 - € 3000
* In addition to a competitive base salary, you will have the opportunity to earn a quarterly bonus tied to your performance metrics, particularly your success in renewing memberships, which has been enhanced compared to previous annual bonuses;
* You will have the chance to embark on 12 trips each year, providing valuable opportunities for networking and professional development;
* Enjoy a highly adaptable work schedule that allows you to tailor your hours to fit your lifestyle;
* You will be expected to work in the office just twice a week, offering the ideal balance between collaboration and remote flexibility.