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We are looking for an IT Infrastructure Insights Lead with experience in Observability who is analytical with problem-solving skills to join us in our IT Services team, based in our offices in Braine l’Alleud and Anderlecht, in Belgium.
About the Role
You will be at the forefront of transforming IT Infrastructure from a reactive to a proactive approach. Using Observability, AI-driven operations, and data analytics, you will drive strategic initiatives to enhance user experience and operational efficiency. Your role will be instrumental in predicting and preventing issues before they impact end users, identifying automation opportunities, and leading projects that contribute to business transformation.
Who You’ll Work With
You will collaborate with a dynamic team of IT professionals, working closely with stakeholders across IT Infrastructure, Digital Workplace Technology, and IT Service Management teams. You will also interact with external service providers to optimize digital experience strategies and ensure high-quality IT services.
What You’ll Do
* Define and implement Observability & AI-driven operations (AIOps) strategies for IT Infrastructure
* Develop and execute proactive problem management processes to enhance user experience
* Predict and identify IT trends to address potential issues before users are affected
* Identify automation and prevention opportunities to improve IT service efficiency
* Lead projects from initiation to service implementation, ensuring successful execution
* Oversee and optimize technology solutions such as user analytics and AI-driven insights
* Manage third-party service providers and introduce new services to stakeholders
Interested? For this role, we’re looking for the following education, experience, and skills
* Bachelor’s Degree or Master’s Degree in engineering, computer science or other relevant field
* 8+ years of experience in IT management, preferably in IT business management and IT Infrastructure
* Strong knowledge of project management methodologies and processes
* Ability to translate complex data analytics into actionable business insights
* Good knowledge of OPEX / CAPEX planning and financial management
* Excellent facilitation, negotiation, and problem-solving skills
* Effective communication skills to engage with both technical and business stakeholders
If you are interested to learn more about IT within UCB, please find more information here IT at UCB.
Are you ready to ‘go beyond’ to create value and make your mark for patients? If this sounds like you, then we would love to hear from you!
About Us
UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are around 8,500 people in all four corners of the globe, inspired by patients and driven by science.
Why work with us?
At UCB, we don’t just complete tasks, we create value. We aren’t afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected, and has equitable opportunities to do their best work. We ‘go beyond’ to create value for our patients, and always with a human focus, whether that’s on our patients, our employees, or our planet. Working for us, you will discover a place where you can grow, and have the freedom to carve your own career path to achieve your full potential.
UCB and its subsidiaries encourage diversity and inclusion in the workplace; we are an Equal Opportunity Employer. We do not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity.
Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on EMEA-Reasonable_Accommodation@ucb.com. Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.
Seniority level
* Seniority level
Director
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Pharmaceutical Manufacturing
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