Senior IT Business Analyst
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Lead the analysis and evolution of a multi-country customer self-service portal, collaborating with business, IT, UX, customer care, legal, and international stakeholders to translate needs into scalable digital solutions.
Key responsibilities
Gather and analyze business needs across Sales, Marketing, Customer Care, Legal, IT, and international stakeholders
Translate requirements into testable user stories, functional specifications, process documentation, and decision logic
Evaluate impact, scope, dependencies, risks, and operational consequences of proposed platform changes
Facilitate workshops and alignment sessions with cross-functional and international stakeholders
Support agile delivery activities including backlog refinement, sprint planning, demos, testing, and release preparation
Collaborate with UX designers and ensure consistency between front-end portal, backend systems, and country-specific requirements
Skills and competences
Agile and Scrum methodologies
User story and acceptance criteria writing
Functional documentation and process flow modeling
Understanding of xphnsxz APIs and system integrations
Analytical and problem-solving abilities
Stakeholder management
Clear and professional communication
Figma
Azure DevOps
Confluence
Qualifications
At least 5 years of experience as a Business Analyst or Functional Analyst in a digital product environment
Proven experience with customer portals or self-service platforms