We are looking for a Field Support Analyst, who wants to learn and transform their career, in a CLT contract, Onsite, in the city of Piraí - RJ .
In this role you will need:
* You have minimum 2 to 3 years’ experience in pc and/or mobile telephony support
* Should have Basic knowledge on Network and Server Administration
* Hands on Experience on mounting and unmounting the devices
* Should have good knowledge of Windows OS (Windows 10) & MS Office
* Should have good knowledge of hardware (HP, DELL, Lenovo)
* Excellent customer service, interpersonal, communication and team collaboration skills
* Having excellent administrative skills is key for the job (punctual and meticulous)
* Quick learner, punctual & interested in the progress of IT
Key Responsibilities / Expectations from the Role
* The follow-up and support of the Desktop /Laptop and Mobile Devices
* Stock and asset management.
* Providing 2nd line IT support for all our internal departments.
* Provide guidance, assistance and follow-up on client questions, problems or troubleshooting (hardware and software)
* Installing and configuring PC’s and peripherals on request
* Maintaining and improving the customer service and availability
* Developing and maintaining documentation for all ICT support related subjects and producing reports as and when required
* Providing onsite support during events Providing trainings / demo’s when needed
What do we offer? TCS Benefits in Brazil:
* Health insurance
* Life insurance
* Gympass
* TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates
* Partnership with SESC
* Reimbursement of Certifications
* Free TCS Learning Portal – Online courses and live training
* International experience opportunity
* Discount Partnership with Universities and Language Schools
* Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
* TCS Gems – Recognition for performance
* Xcelerate – Free Mentoring Career Platform
At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility to build a TCS that respects each person. Our motto is “Inclusion without exception”. Join us and become a TCSer!
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