Overview
A Belgian federal research organization based in Brussels that provides independent scientific advice to policymakers in the healthcare sector. The organization supports decision‑making by delivering studies and analyses aimed at improving the quality, accessibility, and efficiency of healthcare in Belgium.
Project
The IT environment supports internal users and research teams, with a strong focus on reliability, security, and operational continuity.
We are looking for an ICT Helpdesk / Support Engineer to provide first‑line and second‑line support to internal users, ensuring smooth day‑to‑day IT operations and managing a wide range of administrative and technical IT tasks.
Key Responsibilities
* Incident management for internal users
* Escalation to Shared Services and external service providers
* Supporting onboarding and offboarding of employees
* Managing hardware, software, and user access
* Ensuring proper functioning of IT services and collaboration tools
* Act as a central point of contact for IT support, ensuring issues are resolved efficiently and systems remain operational
Profile Expectations
Hands‑on ICT Support / Helpdesk profile with a broad scope of responsibilities.
Core Responsibilities
Helpdesk & Incident Management
* First‑line support for internal users
* Incident resolution and escalation when needed
User & Access Management
* Creation of user accounts for new employees
* Offboarding (account deactivation, access removal)
* Managing access to: Remote applications, file servers, Microsoft Teams workspaces, extranet environments, mailboxes
Hardware & Asset Management
* Preparing and configuring computers
* Managing asset inventory
Security
* Badge management
* Monitoring and handling security alerts
Infrastructure & Services
* Support for audio/video meeting room infrastructure
* Telephony support
* File server management
Software
* Installation and configuration of specific software
Profile Requirements
* Strong hands‑on IT support experience
* Ability to manage multiple operational tasks simultaneously
* Structured and organized approach to IT administration
* Strong communication skills with internal users
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