As Customer Service Officer, or CSO, you will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency in the OTC process. Reporting to the Supply Chain Manager, you will oversee: Full OTC scope in order management. Managing key orders leveraging our best practices to match our agreed service levels (OTIF, SLA, FTR, EDI monitoring). Being the reliable partner, our customers need via email and phone. Being the reliable partner towards ours 3PL securing the OTIF delivery. Manage customer complaints (CN/DN, price adjustments, returns). Management of price conditions and work with BNL accounting team on cash collection. Be a key user of SAP 4/HANA and support UAT on request of IT. Excise management. Masterdata Back up. Profile You have a first experience in a customer service (preferably in a FMCG environment) or a customer service orientation, an attention to details, problems solving skills, Your experience with disputes & claims management would be an asset, You have high level of autonomy and are proactive in nature, You will bring your excellent communication skills, your team player attitude and ability to thrive in a fast-paced environment, Your knowledge of SAP 4/HANA is mandatory. You have strong knowledge of MS office (Excel, word, PPT) and ERP systems ( BO, IBP, Fiori), Bilingual French & English – Dutch will be highly appreciated Home-office policy: after a period of induction possibility to work max 2 days at home. Location EMEA - Other country Function Supply Chain/ Purchasing Type of contract Permanent contract Experience 2 - 3 years Country Belgium Start 02 Feb 2026 Localisation Brussels