Description
As a Customer Experience Engineer, your mission is to use your analytical and technical skills to identify and understand specific customer needs.
You will be responsible for solving end-user technical problems. Customer contact and technical problem solving are an important part of your daily work. As a Customer Experience Engineer, you will be part of our Managed IT Solutions (MITS) team.
And if you like this job, you might as well do it at Belgium's Best Workplace since 2015 ;-)
Responsibilities
After in-depth bespoke training, you will be capable of the following:
* Answer incoming calls and emails from end users
* Handle tickets that further help the customer: recovering passwords, fixing printer problems, creating users, fixing VPN issues, solving application problems, managing and installing laptops, etc. You handle 1st, 2nd and 3rd line problems.
* Documenting problems & the solution worked out
* Help both remote and on premise customers with their problems
* Troubleshooting to fix bugs, network issues, hardware failures fixes
* Improve standard processes & procedures
* Delve into Microsoft technologies: intune, exchange, microsoft-defender,
* You are available to end users (by phone) during office hours
You will also be given the opportunity to obtain various certificates. You will also be given the necessary time and space for this.
Profile
Must-have:
* Dutch or French on a native level with a good level of the other language and with a very good level of English
* Driving licence B
* Experience with M365 & Windows Server
* Good problem-solving, organisational and listening skills
* Very good interpersonal skills and ability to work well in a team
* Be communicative and enjoy customer contact
* Eagerness to learn and delve into technical problems
* 0 to 5 years of experience in a similar position
Nice-to-have:
* Curious, independent minded
* Flexible mindset & willing to work outside normal working hours
Benefits
Competitive salary package with fringe benefits:
* Company car with fuel and/or charging card for unlimited use in Belgium
* Meal vouchers
* Eco-vouchers
* Hospitalization insurance Alan: innovative, transparent and paperless health partner. Possibility to add ambulatory and dental insurance (specialists, doctors, dentists,...) at a lower cost than if taken separately
* Group insurance
* Mobile phone subscription
* Seniority days
* Platform for converting the end-of-year bonus into additional, personalised benefits
A fun and stimulating work environment:
* Transparent communication
* Modern, wellbeing-oriented offices
* A young, dynamic and forward-looking management
* Events: business trips abroad, sports and team building events, gala evenings, etc.
* Fresh fruit, free breakfast once a month, gaming room (darts, PlayStation, board games, kicker table,...), afterwork every Friday, and … strong coffee ;-)
Opportunities:
* Opportunity to grow rapidly, both vertically and horizontally
* Possibility to become shareholder after 3-4 years