We are looking for passionate, professional, and guest-oriented to join Catalonia Brussels hotel️️️️ as a recepcionist.As the first impression of our hotel, you will play a key role in creating unforgettable guest experiencesAs a FRONT OFFICE MANAGER you will be responsible to carry out in a qualified and responsible manner the direction, control and monitoring of the set of tasks carried out in the front office department. Organize, direct and coordinate the work of the team under your charge.MAIN RESPONSABILITIESMake department schedules and shifts.Recruitment and selection of personnel in chargeCheck the lists of reservations of the day, modifications, and cancellations.Allocation of rooms and groupsManagement of credit billing, electronic billing and claiming payments.Preparation of settlements and deposits to the Bank.Management of claims, complaints, and forgetfulnessReservation management, overbooking management, and diversionsCash register and billing managementVIPS managementCheck the room rack with the HK Manager during the day.Maintain the internal incident bookPreparation of events service sheetQuote for reservations, groups, and tour operations.Claim for invoices pending collection (credits)Revenue Management Activities: Closing and opening of sales, requesting online price changes.Community Manager Actions: Response to comments and criticism on online platformsYour profile:Minum 5 years experience as a Recepcionist in hotels 4*Fluent in English Spanish and French (additional languages are a plus)Impeccable presentation and communication skillsExperience with hotel PMS systems SAP will be a plusFriendly, proactive, and committed to guest satisfactionWHAT WE OFFERBe part of an international companyCareer plancompetitive salary