Insurance has historically been a manual, labor-intensive, admin-heavy industry. A huge amount of work goes into reading incoming requests, processing emails and attachments, forwarding messages internally, scheduling tasks and archiving everything into back-office systems.Our Paperbox solution reduces friction and brings structure to the biggest bottleneck of insurance operations: the Mailroom .We believe technology should improve the way people interact; We are looking for a motivated Solutions Engineer to join our growing team. You'll be the bridge between our customers and our technology; helping insurers and brokers get the most out of our product.Translating customer workflows into clear technical specifications for our Product & Engineering teamsSupporting customers directly through first-line and second-line supportWe're growing fast — with the ambition to double our ARR — and we're looking for someone who wants to help put oil on that fire and guide us to the next level.
Support our customer success team in onboarding new clients on our platformCapture and translate customer requirements into clear technical specifications for our product teamFirst & Second Line Support Instead of classic presales support, this role focuses strongly on customer operations and issue resolution:Work with a broad, cross-functional team to manage and resolve support tickets; Partner with Engineering to escalate and resolve issues efficientlyBe occasionally involved in presales cycles, delivering technical scoping insights that help close dealsCuriosity for technology and eagerness to learn about software implementations and system integrationsAn interest in AI and how it can be applied in businessA degree in engineering, computer science or related fields is a nice-to-have; That's why we spend a lot of time on providing perks and benefits that help you thrive as a person.Learning & Training opportunities with a flexible training policyA fun and supportive team culture with regular team activities, events and moments to connect &##127881;
If you're excited to be part of a winning team, Paperbox is the perfect place to accelerate your career.We see this role as a catalyst in helping build the future of insurance automation.