We are seeking a highly skilled AV Support Engineer to join our team. In this role, you will be responsible for providing technical support and expertise to our global partners and customers.
Key Responsibilities
* Develop a deep understanding of professional AVL setups and become a trusted technical advisor for both internal teams and customers.
* Conduct fault diagnostics and electronic repairs to resolve hardware issues, ensuring optimal system performance.
* Provide timely, professional support through multiple channels, including email, phone, and live support.
* Continuously expand your knowledge of networking and AV technology, applying it to real-world scenarios in professional AVL environments.
* Collaborate with the development team by reporting issues and contributing to the ongoing improvement of our products.
* Review and validate network setups for upcoming projects, providing expert advice to ensure optimal system performance.
Required Skills and Qualifications
* A natural ability to troubleshoot and resolve technical challenges efficiently, including hardware-related issues.
* A strong understanding of electronics, with experience in fault diagnosis and repairs at the component level.
* The ability to approach tasks with precision, ensuring that issues are identified and resolved correctly.
* The capacity to work autonomously while also being a strong team player in a collaborative environment.
* Excellent communication skills, with the ability to explain complex concepts to customers in clear, accessible language.
* The ability to juggle multiple support requests and prioritize tasks in a fast-paced environment.
* Fluency in spoken and written English (Dutch is a plus).
* Familiarity with professional AVL setups or prior experience in the AV industry is a strong advantage.
Our Offer
We offer a challenging role in a fast-growing company with a well-known reputation in the worldwide entertainment industry. You will become part of an agile team of developers and engineers, creating sophisticated technology for the AV industry. With an intensive training program, we encourage you to continue to grow in your career and develop your talents. This role comes with a permanent employment contract, a competitive salary, a comprehensive extralegal package, and a bunch of fun colleagues.
About Us
We are a manufacturer of data distribution equipment for lighting, audio, and video solutions in the professional entertainment industry. We develop devices to set up a large AV network without any IT knowledge. As pioneers in show-control data networks, we have become a respected brand in the international AV industry over the years. Our devices are used to build the backbone for rock-solid and fully redundant networks on big shows and events.