Title & Summary
Analyst, Learning & Development, Multimedia Instructional Designer - Mandatory Training.
Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential.
Job Overview
We are looking for an Instructional Design/Multimedia Designer to play a pivotal role in building impactful e‑learning content. Working in collaboration with the Mandatory Learning Team and other key stakeholders, the ideal candidate will create, build and curate multimedia assets that drive strategic business objectives while meeting the diverse needs of our learners.
Key Responsibilities
* Collaborate and consult with stakeholders to understand content project briefs.
* Maintain existing training materials, including internally created content and content asset libraries.
* Partner with the Mandatory Training Team and other stakeholders to prototype and build multimedia learning assets, ensuring quality, compliance and alignment with learning objectives.
* Choose appropriate instructional design modalities for content development and implementation, considering scalability and maintenance cycles.
* Draft design documents such as scripts, content outlines, wireframes, storyboards and learning objectives.
* Curate learning content libraries and maintain content improvements and updates.
* Implement agile methodologies using iterative development and feedback loops to continuously enhance learning assets.
* Build engaging, effective, and interactive learning assets using e‑learning authoring tools such as Articulate Rise and Storyline, or equivalent.
* Implement product management methodologies to manage content iterations, prioritize updates based on user feedback, and ensure alignment with broader business objectives.
* Explore new tools and methodologies to break new ground in content creation.
The Ideal Candidate
* 2+ years of experience in a similar role, preferably in a fintech/tech environment.
* Proven record of developing learning content assets.
* Strong knowledge of learning content authoring tools: Articulate Rise & Storyline, LMS platforms such as Cornerstone or Degreed.
* Graphic design skills using Adobe Illustrator, Canva, Figma, etc.
* Video production experience with Adobe Premiere Pro, Camtasia, Synthesia, etc.
* Beneficial knowledge of PM tools such as Monday.com, Asana, Jira.
* Microsoft PowerPoint/SharePoint building expertise.
* Copywriting abilities.
* Self‑directed and comfortable working within a distributed global team.
* Strong communication and interpersonal skills.
Corporate Security Responsibility
* Abide by Mastercard’s security policies and practices.
* Ensure the confidentiality and integrity of the information being accessed.
* Report any suspected information security violation or breach.
* Complete all periodic mandatory security training in accordance with Mastercard’s guidelines.
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