Are you ready to take your IT expertise to the next level in a high-responsibility environment? We're seeking a dedicated IT Control Operator to join a mission-critical team supporting complex infrastructure and applications. This role is vital to ensure 24/7 system continuity, issue resolution, and infrastructure reliability.
Responsibilities
Act as a 2nd line support for technical issues impacting internal and external users
Execute and monitor technical operations, maintenance, and testing procedures
Log, document, and escalate issues while contributing to the continuous improvement of processes
Stay updated on new technologies and apply your knowledge to enhance operations
Provide user support, and when needed, escalate issues to 3rd line experts
Escort and oversee external technicians during on-site interventions
Contribute to infrastructure reliability, monitoring, and documentation
Required expertise
We're looking for a profile with broad IT operational knowledge across the following areas
Operating Systems: Windows Server/Workstation (O365, Azure basics), Linux, Solaris
Virtualization & Cloud: VMware, VCS
Networks/Security: Cisco, Palo Alto, F5, Firewall, BigIP
Storage Systems: IBM Storwize, IBM Flash, Brocade DCX SAN, IBM SVC
Backup Solutions: Veritas NetBackup, Oracle Sl3000, T10k/Lto8
Batch Scheduling: CA AutoSys (WLM Console)
Monitoring Tools: Nagios, Monitornow, Jaws, Icinga, CA Spectrum/Soi
IT Processes: ITIL fundamentals, task/incident management (e.g. ServiceNow)
Soft skills
Proactive team player, with strong collaboration and learning mindset
Accurate in task execution and responsive to priorities
Able to critically assess and solve technical issues in a structured and regulated environment.
Language requirements
French or Dutch: Active knowledge in at least one; passive in the second
English: Fluent in reading, understanding, and writing technical documentation
Ideal candidate
Proven experience in large-scale IT environments
Comfortable with regulated settings and operational discipline
Flexible and adaptable to evolving systems and tools
Think you're a fit? If you're interested in this opportunity and meet the requirements, please send us your updated CV. We'd love to hear from you!