We are seeking a dynamic Application Support Specialist to join our team, working alongside a prestigious European Institution based in Luxembourg.
Key responsabilities
Application support and maintenance:
Provide continuing second-line support for core applications used in in-house correspondence, administrative document, and content management
Serve as primary point of contact for the Document Management Unit regarding queries, statistics, and support needs, particularly for the applications migration project
Act as reference point for first-line support, offering guidance and problem resolution
Maintain and update support documentation to ensure accuracy and usability
Provide Back-Office (BO) reporting for requests exceeding standard application capabilities
Act as Person in Charge for dedicated applications, ensuring correct definitions and operational stability for dependent applications
Liaise with system administration and database administration teams for execution of administration tasks
Data management:
Perform data quality checks, including updates and duplicate merges
Monitor Scan-2-Application workflows, ensuring daily presence in the office for operational oversight
RPA & automation support:
Provide Power Automate RPA support, particularly for access token creation
Serve as backup for RPA token creation processes
Redevelop Power Automate RPA solutions to ensure compatibility with Windows 11
Your profile
Proven experience in second-line application support, IT service desk, and ticket management
Strong knowledge of document management systems and applications
Familiarity with RPA tools (Power Automate) and Windows 11 environments
Ability to analyze and resolve complex issues, including data integrity, system migrations, and application errors
Strong communication skills for coordinating with stakeholders, first-line support, and end-users
Ability to work flexibly outside standard hours as required
Detail-oriented with strong documentation skills
Capable of performing all IT service desk functions, including PC configuration, application administration, and problem management.
Fluent in French and English (both written and spoken)
An Itilv4 certification is a prerequisite (we provide the opportunity to obtain the certification prior to the commencement date)
Work environnement
Office presence required for daily monitoring tasks (Scan-2-Application)
Occasional extended hours for RPA session support, stakeholder queries, and IT support coverage
Our offer
An attractive salary package with or without a company car
5 additional vacation days each year
A dedicated training program with personal development plans
Extra-legal advantages (IT material, banks, ...)
Regular events with the CTG team : learning lunchs, team buildings, fun events, Xmas, Marathons, ...
Are you ready to become part of a dynamic team with a clear focus on growth and excellence? Apply now and take the first step towards a fulfilling career with CTG IT Solutions.
Please note that a criminal record check will be required for this position.
Discover the exciting opportunities that await you at CTG IT Solutions, where your IT expertise meets a world of possibilities!